academic workplace, computer system, digital trust, ICT management, information technology in education


Information technology plays a critical role in educational management and administration. With information technology integral to shaping trust in the workplace, this paper aims to determine digital trust in educational institutions. Specifically, this article presents the measurement of digital trust level in terms of hardware, software, and people in educational institutions. It also shows the relationships and differences between digital trust and the respondents' socio-demographics, employment, and technological profiles. An online survey questionnaire was utilized using the Marcial-Launer Digital Trust in the Workplace Questionnaire, with 878 responses from academic institutions analyzed. A 4-point forced Likert scale and weighted mean were used to measure the level of trust. Chi-square and one-way ANOVA were utilized to determine significant relationships and differences, respectively. A multiple regression was calculated to predict the level of digital trust on the profiles of the respondents. The results illustrate a moderate level of confidence in electronic devices, hardware and software systems, information systems, and people with access to technology in academic workplaces, with a mean of 2.92. The results also show that socio-demographics, employment profiles, and technologic profiles appeared to be significantly related, at the same time showing differences in the level of digital trust. Gender, income level, and connectivity satisfaction were significant predictors of the level of digital trust in the academic sector. Therefore, it is concluded that there is reasonable trust in information technology in terms of hardware, software, and people in academic institutions. Teachers and non-teaching staff have adequate confidence in electronic devices, hardware and software, information systems, and people who have access to digital technology in the academic working environment. It is recommended that IT departments and similar offices orient, guide, and train employees on the use of electronic devices, for them to be familiar with and confident in using such technology. School administrators need to exert more effort to augment the trust levels among their employees.


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Author Biographies

Dave E. Marcial, Silliman University

PhD in Education, Associate Professor, Director for Silliman Online University Learning


Alfie Q. Arcelo, Silliman University

MA in Education, Assistant Professor, SOUL Information and Quality Support

Jade O. Montemayor, Silliman University

MIS – on-going, Instructor, SOUL Technology and Development Support

Markus A. Launer, Ostfalia University of Applied Sciences

PhD, Professor, Managing Director Institute for Service Management


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How to Cite

Marcial, D. E., Arcelo, A. Q., Montemayor, J. O., & Launer, M. A. (2022). DIGITAL TRUST IN THE ACADEME: PEOPLE, SOFTWARE, AND HARDWARE. Information Technologies and Learning Tools, 89(3), 178–189.



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