Keywords
chatbot
students
higher school
pedagogical experiment
quarantine restrictions
How to Cite
Abstract
The global pandemic caused by Covid-19 has led to the fact that more than 1.8 billion children and young people around the world found themselves outside the classroom education process. This prompted the expansion of digitization processes, the search for effective solutions to support remote educational interaction, which is reflected in articles of the American, Malaysian, Spanish, Iranian, Ukrainian, etc. scientists The analysis of foreign experience proved the interest of the world educational community in the introduction of mobile services, messengers, in particular the Telegram messenger, as a tool for supporting the educational process.
The article examines the problem of using the Telegram messenger to support the educational process in higher education institution in the conditions of quarantine restrictions caused by the global Covid-19 pandemic. Modern messengers, in particular Telegram, Viber, Facebook Messenger, WhatsApp, are analyzed due to criteria (commerciality, functionality, architecture, security) and indicators. The advantages of using the Telegram messenger to support the educational process are outlined, in particular: cross-platform, support for synchronous and asynchronous interaction, the ability to exchange messages in different formats, support for various types of interaction, the ability to ensure the fulfillment of many pedagogical tasks. The essence, advantages and possibilities of using the chatbot tool from the Telegram messenger are described. The psychological and pedagogical recommendations for increasing the pedagogical effect of using the Telegram chatbot are provided.
The educational interaction results after using the Telegram messenger were analyzed (survey of 112 students, learning results evaluation in the experimental (112 persons) and control (110 persons) student groups). The empirical research shows that the Telegram messenger allows supporting the educational process in the conditions of quarantine restrictions, with saving quality indicators, as well as achieving pedagogical goals.
References
K. Heng, K. Sol, “Online learning during COVID-19: Key challenges and suggestions to enhance effectiveness”, Cambodian Education Forum, Dec. 2020. [Електронний ресурс]. Доступно: https://cutt.ly/YVpGyyR. Дата звернення: Вер. 19, 2022.
M. B. Rodriguez, C. Cobo, A. Muñoz-Najar, I. S. Ciarrusta, Remote Learning During the Global School Lockdown: Multi-Country Lessons. World Bank Group, 2020. [Електронний ресурс]. Доступно: https://cutt.ly/DVpGHpa Дата звернення: Вер. 19, 2022.
M. Mahyoob, “Challenges of e-Learning during the COVID-19 Pandemic Experienced by EFL Learners”, Arab World English Journal, 11 (4), pp. 351-362, 2020. doi: 10.24093/awej/vol11no4.23.
Gh. A. Refae, A. Kaba, Sh. Eletter, “Distance learning during COVID-19 pandemic: satisfaction, opportunities and challenges as perceived by faculty members and students”, Interactive Technology and Smart Education, Jan. 2021. doi: 10.1108/ITSE-08-2020-0128.
C. Coman, L. G. Țîru, L. Meseșan-Schmitz, C. Stanciu, M. C. Bularca, “Online Teaching and Learning in Higher Education during the Coronavirus Pandemic: Students’ Perspective”, Sustainability, 2020, 12 (24). doi:10.3390/su122410367.
S. Asgari, J. Trajkovic, M. Rahmani, W. Zhang, R. C. Lo, A. Sciortino, “An observational study of engineering online education during the COVID-19 pandemic”, PLoS ONE, Apr. 2021. doi: 10.1371/journal.pone.0250041.
R. Singh, “AI and Chatbots in Education: What Does The Future Hold?”, May. 2018. [Електронний ресурс]. Доступно: https://cutt.ly/dnFFC34. Дата звернення: Вер. 19, 2022.
Z. H. Iksan, S. M. Saufian, “Mobile Learning: Innovation in Teaching and Learning Using Telegram”, International Journal of Pedagogy and Teacher Education, 1 (1), 2017. doi: 10.20961/ijpte.v1i1.5120.
M. Z. Iqbal, H. I. Alradhi, A. A. Alhumaidi, K. H. Alshaikh, A. M. AlObaid, M. T. Alhashim, M. H. AlSheikh, “Telegram as a Tool to Supplement Online Medical Education During COVID-19 Crisis”, Acta informatica medica, 28 (2), pp. 94-97, 2020. doi: 10.5455/aim.2020.28.94-97.
M. Azizi, E. Rassaei, M. S. Bagheri, “Mobile Mediated Learning in Language Classrooms: Learner’s Satisfaction, their Perceived Usefulness of Instruction and Classroom Achievement”, Information Technologies and Learning Tools, 79 (5), pp. 139-153, 2020. doi: 10.33407/itlt.v79i5.3520.
P. Tamayo, A. Herrero-Alcalde, J. Martín-Román, C. Navarro, J. Tránchez, “Design of a chatbot as a distance learning assistant”, Open Praxis, 12, 2020. doi: 10.5944/openpraxis.12.1.1063.
Ju. Pereira, “Leveraging chatbots to improve self-guided learning through conversational quizzes”, in: Proceedings of the 4th International Conference on Technological Ecosystems for Enhancing Multiculturality, Salamanca, Spain, 2–4 Nov., 2016. doi: 10.1145/3012430.3012625.
I. Tsidylo, S. Samborskiy, S.-I. Mazur, M. Zamoroz, “Designing a Chat Bot for Learning a Subject in a Telegram Messenger”, in: Proceedings of the 16th International Conference on ICT in Education, Research and Industrial Applications. Integration, Harmonization and Knowledge Transfer, Kharkiv, Ukraine, 2020, vol. II, pp. 1329-1340. [Електронний ресурс]. Доступно: http://ceur-ws.org/Vol-2732/20201329.pdf. Дата звернення: Вер. 19, 2022.
N. V. Maiier, V. O. Yukhymenko, “Mobile Technologies in the Development of Professionally Oriented English Speech Interaction Competence in Information Systems and Technology Military Students”, Information Technologies and Learning Tools, 88 (2), pp. 115-125, 2022. doi: 10.33407/itlt.v88i2.4830.
О. Б. Петрович, С. Д. Петрович, О. А. Пойда, “Використання Telegram-каналу у формуванні готовності майбутніх учителів української мови та літератури до професійної діяльності”, Інформаційні технології і засоби навчання, 88 (2), c. 152-166, 2022. doi: 10.33407/itlt.v88i2.4387.
S. Faramarzi, H. H. Tabrizi, A. Chalak, “Telegram: an Instant Messaging Application to Assist Distance Language Learning (App Review)”, Teaching English with Technology, 19 (1), pp. 132-147, 2019. [Online]. Available: https://cutt.ly/8VpMhn9. Accessed on: Sep. 19, 2022.
Product comparisons. [Електронний ресурс]. Доступно: https://www.saashub.com/compare/sitemap/t. Дата звернення: Вер. 19, 2022.
T. Sutikno, L. Handayani, D. Stiawan, M. Riyadi, I. Subroto, “WhatsApp, Viber and Telegram which is Best for Instant Messaging?”, International Journal of Electrical and Computer Engineering, 3 (6), pp. 909-914, 2016. doi: 10.11591/ijece.v6i3.10271.
REFERENCES (TRANSLATED AND TRANSLITERATED)
K. Heng, K. Sol, “Online learning during COVID-19: Key challenges and suggestions to enhance effectiveness”, Cambodian Education Forum, Dec. 2020. [Online]. Available: https://cutt.ly/YVpGyyR. Accessed on: Sep. 19, 2022 (in English).
M. B. Rodriguez, C. Cobo, A. Muñoz-Najar, I. S. Ciarrusta, Remote Learning During the Global School Lockdown: Multi-Country Lessons. World Bank Group, 2020. [Online]. Available: https://cutt.ly/DVpGHpa. Accessed on: Sep. 19, 2022 (in English).
M. Mahyoob, “Challenges of e-Learning during the COVID-19 Pandemic Experienced by EFL Learners”, Arab World English Journal, 11 (4), pp. 351-362, 2020. doi: 10.24093/awej/vol11no4.23. (in English).
Gh. A. Refae, A. Kaba, Sh. Eletter, “Distance learning during COVID-19 pandemic: satisfaction, opportunities and challenges as perceived by faculty members and students”, Interactive Technology and Smart Education, Jan. 2021. doi: 10.1108/ITSE-08-2020-0128. (in English).
C. Coman, L. G. Țîru, L. Meseșan-Schmitz, C. Stanciu, M. C. Bularca, “Online Teaching and Learning in Higher Education during the Coronavirus Pandemic: Students’ Perspective”, Sustainability, 2020, 12 (24). doi:10.3390/su122410367. (in English).
S. Asgari, J. Trajkovic, M. Rahmani, W. Zhang, R. C. Lo, A. Sciortino, “An observational study of engineering online education during the COVID-19 pandemic”, PLoS ONE, Apr. 2021. doi: 10.1371/journal.pone.0250041. (in English).
R. Singh, “AI and Chatbots in Education: What Does The Future Hold?”, May. 2018. [Online]. Available: https://cutt.ly/dnFFC34. Accessed on: Sep. 19, 2022 (in English).
Z. H. Iksan, S. M. Saufian, “Mobile Learning: Innovation in Teaching and Learning Using Telegram”, International Journal of Pedagogy and Teacher Education, 1 (1), 2017. doi: 10.20961/ijpte.v1i1.5120. (in English).
M. Z. Iqbal, H. I. Alradhi, A. A. Alhumaidi, K. H. Alshaikh, A. M. AlObaid, M. T. Alhashim, M. H. AlSheikh, “Telegram as a Tool to Supplement Online Medical Education During COVID-19 Crisis”, Acta informatica medica, 28 (2), pp. 94-97, 2020. doi: 10.5455/aim.2020.28.94-97. (in English).
M. Azizi, E. Rassaei, M. S. Bagheri, “Mobile Mediated Learning in Language Classrooms: Learner’s Satisfaction, their Perceived Usefulness of Instruction and Classroom Achievement”, Information Technologies and Learning Tools, 79 (5), pp. 139-153, 2020. doi: 10.33407/itlt.v79i5.3520. (in English).
P. Tamayo, A. Herrero-Alcalde, J. Martín-Román, C. Navarro, J. Tránchez, “Design of a chatbot as a distance learning assistant”, Open Praxis, 12, 2020. doi: 10.5944/openpraxis.12.1.1063. (in English).
Ju. Pereira, “Leveraging chatbots to improve self-guided learning through conversational quizzes”, in: Proceedings of the 4th International Conference on Technological Ecosystems for Enhancing Multiculturality, Salamanca, Spain, 2–4 Nov., 2016. doi: 10.1145/3012430.3012625. (in English).
I. Tsidylo, S. Samborskiy, S.-I. Mazur, M. Zamoroz, “Designing a Chat Bot for Learning a Subject in a Telegram Messenger”, in: Proceedings of the 16th International Conference on ICT in Education, Research and Industrial Applications. Integration, Harmonization and Knowledge Transfer, Kharkiv, Ukraine, 2020, vol. II, pp. 1329-1340. [Online]. Available: http://ceur-ws.org/Vol-2732/20201329.pdf. Accessed on: Sep. 19, 2022 (in English).
N. V. Maiier, V. O. Yukhymenko, “Mobile Technologies in the Development of Professionally Oriented English Speech Interaction Competence in Information Systems and Technology Military Students”, Information Technologies and Learning Tools, 88 (2), pp. 115-125, 2022. doi: 10.33407/itlt.v88i2.4830. (in English).
O. B. Petrovych, S. D. Petrovych, O. A. Poida, “Use of Telegram-Channel in Formation the Readiness of Future Teachers of Ukrainian Language and Literature to their Professional Activity”, Information Technologies and Learning Tools, 88 (2), pp. 152-166, 2022. doi: 10.33407/itlt.v88i2.4387. (in Ukrainian).
S. Faramarzi, H. H. Tabrizi, A. Chalak, “Telegram: an Instant Messaging Application to Assist Distance Language Learning (App Review)”, Teaching English with Technology, 19 (1), pp. 132-147, 2019. [Online]. Available: https://cutt.ly/8VpMhn9. Accessed on: Sep. 19, 2022 (in English).
Product comparisons. [Online]. Available: https://www.saashub.com/compare/sitemap/t. Accessed on: Sep. 19, 2022 (in English).
T. Sutikno, L. Handayani, D. Stiawan, M. Riyadi, I. Subroto, “WhatsApp, Viber and Telegram which is Best for Instant Messaging?”, International Journal of Electrical and Computer Engineering, 3 (6), pp. 909-914, 2016. doi: 10.11591/ijece.v6i3.10271. (in English).
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright (c) 2023 Олександр Володимирович Носенко, Юлія Григорівна Носенко, Роман Миколайович Шевчук